Delivery & Shipping

Delivery Locations

Shipping below 40 kg :
Within the EU (Except Malta, Cyprus)
Outside the EU:
Bosnia-Herzegovina, the Faroes, United Kingdom, Iceland, Liechtenstein, Monaco, Norway, San Marino, Switzerland, Serbia, Vatican State
Shipping over 40 kg :
Within the EU (Except Malta, Cyprus and islands)
Outside the EU:
United Kingdom, Liechtenstein, Monaco, Norway, Switzerland

From Ordering to Shipping

Processing Times

If the order and payment confirmation are received before 12 noon, we will send the goods on the same day (except on weekends and public holidays).

All orders received after 12:00 noon will be processed and shipped within one day.

If the item is not immediately available, we will send the item as soon as it is available. We provide information concerning the status and availability of an item on the product pages.

If the order volume is high, shipping may be delayed by a few days. Please allow additional days for delivery. If the delivery of your order is significantly delayed, we will, of course, contact you by email or phone.

Delivery Times

Due to the current situation regarding Brexit and Covid-19, there may be delivery delays of 7-14 days. This information concerns all deliveries to the UK.
Delivery Option
National Delivery Time
International Delivery Time
Comments
GLS, DPD
1-3 Working Days
3-5 Work Days (depending on the country of destination).
The delivery takes place right into the premises.
There will be at least 2 delivery attempts.
IDS Logistik
3-5 Working Days
5-8 Work Days (depending on the country of destination).
Delivery is free to the delivery premises road
The delivery company will confirm a four-hour window with you for the delivery of the goods.

Shipping Costs

Standard Shipping
Shipping Costs
Parcel shipping through GLS, DPD (up to 40kg)
Free
Delivery durch IDS Logistik (exceeding 40kg)
Free

Shipping Methods

Parcel shipping (GLS, DPD)

  • For the delivery of articles up to a total weight of 40 kg

Forwarding delivery (IDS logistics)

  • For the delivery of articles with a total weight of 40 kg or more
  • Delivery: For delivery, please provide us with a valid telephone number for the recipient. The forwarding agent notifies the customer of the shipment by telephone before delivery. A delivery cannot take place without a valid telephone number.
  • Delivery takes place on weekdays from Mon-Fri from 8:00 a.m. to 4:00 p.m. On request, we will be happy to check whether a Saturday delivery or delivery after 4:00 p.m. is possible for an additional charge. Please, however, contact us before placing your order.
  • Storage at the shipping company is possible for a maximum of 48 hours after notification. Please ask the freight forwarder directly whether further storage is possible; Please note, storage costs may apply.

Shipment Information

You will receive an email with your tracking number and a link so that you can track the shipment of your goods.

Complaints & Returns

We are happy to replace your defective device / individual parts for free or repair your device free of charge. Defects that the customer caused through his own misuse or negligence are excluded.

After a return has been made, the repair or exchange will be processed within 3 working days or the purchase price will be refunded.

If you have a complaint or return, please contact our support staff.

Deliveries to non-EU Countries

For Deliveries to non-EU Countries:

„For deliveries to countries outside the European Union, additional costs may arise in individual cases, which we are not responsible for but rather you are responsible for. These include, for example, costs for the transfer of money by credit institutions (e.g. transfer fees, exchange rate fees) or import taxes or taxes (e.g. customs duties). Such charges are not paid by us or invoiced by us and must be paid by you directly to the appropriate Customs or Tax authorities. 

For more information, please visit:
http://ec.europa.eu/taxation_customs/customs/customs_duties/index_de.htm  
and for import sales tax please visit:
  http://auskunft.ezt-online.de/ezto/Welcome.do  
as well as special circumstances relating to Switzerland:
  http://xtares.admin.ch/tares/login/loginFormFiller.do.“